Debt Collections for All Lenders: Lessons from Credit Cards
ABOUT THE COURSE
There are two ways to learn in life and in business. The first is to learn from experience while the second is to learn from others. This comprehensive course delves into the entire collection process within the credit card industry, while also offering valuable insights applicable to various industries and companies dealing with credit and delinquent accounts. Drawing from over two decades of experience in the collection industry, this course presents a compilation of invaluable lessons on managing delinquent portfolios and sustaining profitability despite the challenges encountered.
COURSE OUTLINE
This user-friendly, self-paced online course equips you with the knowledge and confidence to effectively manage the end-to-end debt collection process. The course runs for approximately 5 hours and covers the following key topics:
- The significance of effective collections
- Fundamentals of credit card operations
- Delinquency cycles in collections
- Essential collection terms and formulas
- Distinct roles within collection teams
- Stages of delinquency
- Required skills and training for each stage
- Tailored collection strategies for every stage
- Adapting the lessons to non-credit card businesses
- Powerful negotiation techniques for collection agents
- Evaluating agent calls and providing constructive feedback
- The crucial role of clear policies in your operations manual
- Innovative payment schemes for clients
- Managing debt collection agencies
- Alternatives to outsourcing accounts to collection agencies
In addition to the core content, you’ll gain access to exclusive resources, including templates for call monitoring, account audits, payment arrangement schemes, and full settlement discount matrices. Enroll now and embark on a journey to mastering debt collection management.
IMPORTANT NOTE
Hey, just a heads-up! When you click on the ‘GO TO COURSE’ button, you’ll be directed to Gumroad, an awesome and trusted third-party website where our course is hosted. While you’re there, Ludasof Consulting won’t have control over Gumroad’s content, policies, or practices. We’re sure you’ll have a smooth experience, but it’s always a good idea to glance through Gumroad’s Terms of Service and Privacy Policy. Happy learning!
