How to Compute Lagged Delinquency Lagged delinquency is the gold standard in measuring delinquency in credit cards as it uses a method called vintage analysis. In case you don’t know, vintage analysis takes into account the period or month in which the...
What is Call Monitoring? Call monitoring is the act of listening to an agent’s call, whether it is live or recorded. It is usually a call with the cardholder, but it can also be with a third party if you want to evaluate how your agents locate difficult-to-contact...
Understanding Flow Rates Flow rate is the percentage of delinquent balances that flows from one delinquency cycle to another. For example, if the total balance of delinquency cycle 1 (DC1) accounts in the previous month was USD100 million and the total balance of...
