What is Debt Sale? Non-performing loans (NPLs) can be a big risk for businesses because they are past-due loans that have a lower probability of recovery. In these situations, companies consider selling these bad loans as a way to deal with these risks and improve...
What are Payment Arrangements? In credit cards, there are several ways to entice delinquent clients to pay. First, you can offer to reverse their charges when they update their accounts. However, not all clients will be enticed to do this even if you offer to reverse...
What is Call Monitoring? Call monitoring is the act of listening to an agent’s call, whether it is live or recorded. It is usually a call with the cardholder, but it can also be with a third party if you want to evaluate how your agents locate difficult-to-contact...
Collection Non-Starters Non-starters are cardholders who have never made a payment to their credit cards. In some cases, these are clients who may have missed their first due dates for various reasons. However, it is in this non-starter group that you will find the...
Client Types In collections, there are typically four different types of clients. Identifying them as early as possible can help your agents determine which collection strategy will work best. Type 1 They are the easiest to collect from and should comprise a huge...
