Vintage Analysis: From Insight to Action

Vintage Analysis: From Insight to Action

In the world of credit risk management, understanding the performance of different portfolio segments is vital. It’s not just about knowing the current state of accounts but also about predicting future behavior and managing risks accordingly. This is where...
Midrange: The Critical Midpoint

Midrange: The Critical Midpoint

What is Midrange? When navigating the debt collection landscape, you may come across the term Midrange. If you’re wondering what it’s about, we’re here to shed some light. Simply put, Midrange refers to a specific stage in collections that handles...
Frontend: The First Line of Defense

Frontend: The First Line of Defense

What is Frontend? Don’t confuse Frontend in debt collections with coding or web design. In the world of debt management, Frontend refers to the critical first step in the collection process. It’s when a dedicated team of agents springs into action,...
How to Build a High-Performing Debt Collection Team

How to Build a High-Performing Debt Collection Team

If you’re in the business of lending, you know that an effective debt collection team is your ace in the hole. Crafting credit policies is not an exact science and there will always be accounts that fall through the cracks. When they become delinquent, a good...